FAQs
DELIVERY
What are the delivery times for my order?
Delivery times are different depending on the carrier chosen.
We do our best to process your orders within 1-2 business days.
Once your order has been processed, here are the deadlines for our carriers:
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| Time: 3 to 5 working days | Deadline: 2 working days |
Delay: 24h Excluding weekends and public holidays. |
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The price will be calculated according to the weight of your order.
DELIVERY IN RELAY POINT OFFERED FROM 80€ OF PURCHASE
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You will have access to the relay points map after your payment.
How can I track my order?
Log in to your MaisonDafi customer account to track the progress of your order and once it has been taken care of by the carrier, you can track your package by clicking on the tracking number.
What are the delivery costs for my order?
The delivery costs are indicated directly when placing your order, these costs vary according to the weight of your order as well as the delivery method chosen. Please note that we offer you delivery costs from 80 € of purchase at a relay point.
Can I change my delivery address after placing my order?
If we haven't dispatched your order yet, contact us and we'll be happy to change your address.
My package was damaged during delivery, what should I do?
If you notice any damage when receiving your order, contact us with your name, your order number, the date of your order and photos of the damaged item(s), we will get back to you as soon as possible.
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My package is late, what can I do?
If your package is late contact us, and we will find out where it is.
Payment
What payment methods do you accept?
You can pay :
- by credit card
- by American Express
- Apple Pay
- Shop Pay
- Through PayPal
Are my payment details secure?
Yes, once you confirm your order details, payment is processed using advanced security technologies such as SSL, HTTPS and payment security protocols. These technologies ensure that the customer's payment data is encrypted and cannot be intercepted or read by unauthorized third parties.
Can I pay in several installments?
We strive to set up payment in installments as quickly as possible.
What are the reimbursement deadlines in the event of an order cancellation?
The refund period will occur within 14 days after the cancellation of your order.
Are there customs fees?
All our products are shipped from France. Customs charges will not apply in European Union countries. However, certain costs are to be expected for countries that are not part of it, we invite you to inquire with the sites dedicated to the tax in force in your country of residence.
Feedback
How long do I have to return a product?
You have a period of 14 days from the delivery of your order to return a product to us.
How can I return a product?
If you are not satisfied with the product you have received, contact us and we will send you the procedure to follow by return email. Know that we will ask you to return the product to us in its original packaging and after checking the goods you will have the possibility of making an exchange or simply obtaining a refund.
Are the return costs my responsibility?
Yes, the return costs will be your responsibility.
However, in the case of an exchange, please note that the costs of the new shipment will be at our expense.
How will I be reimbursed?
Reimbursement is made via the same payment method used for the purchase.
How long does it take to process a return and refund?
Upon receipt of the return of your product and after checking the condition of the goods, we will reimburse you within 14 days of receipt of the product.
How can I cancel a return request?
For any request relating to an order return, contact us.
Can I exchange a product instead of getting a refund?
Of course, if the product received does not suit you, contact us and we will explain the procedure to follow.
If you haven't found an answer to your question:
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Secure payment
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Delivery
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Feedback
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